Bookings & Cancellations
HotelChap is a travel search engine. When you find a deal you like, we redirect you to our trusted partners (such as Booking.com, Agoda, or airlines) to securely complete your booking and payment on their website.
No. Because your booking is made directly with the partner site (e.g., Agoda, Booking.com), you must contact them directly to cancel or modify your reservation. HotelChap does not have access to your booking records.
Your confirmation email is sent directly by the partner you booked with immediately after your payment is processed. Please check your spam folder if you cannot find it, or contact the partner's support team.
Payments & Pricing
No! HotelChap is 100% free to use. We do not add any hidden fees or charges to the prices we show you. We earn a small commission from our partners when you book through our links, at absolutely no extra cost to you.
We are a price comparison platform, not a travel agency. We aggregate the best deals from across the web, but the actual transaction is always handled securely by the booking partner you select.
All refund requests must be directed to the partner you booked with, as HotelChap does not process payments, hold funds, or manage transactions.
Account & General
You can subscribe to our newsletter and Fare Alerts using the form in our website footer. Just enter your email and we'll notify you when we find massive price drops.
No account is required to search and book! As a travel search engine, we compare prices and redirect you to our trusted partners to complete your reservation. However, creating a free HotelChap account allows us to notify you about exclusive price drops, hidden deals, and member-only travel discounts.
Important Notice regarding Support
Because HotelChap is a price comparison search engine, we do not have access to your booking details, payment records, or reservations.
If you have an issue with a booking, you MUST contact the customer support team of the booking partner (e.g., Booking.com, Agoda) directly. We cannot cancel or modify your bookings.